How Nous saved Dyra £250 – and ‘took the thinking out’ of managing her bills

“For us, it was really the case that we didn’t do the work to know about better deals out there. Nobody tells you about all this life admin you need to do when you grow up.”

Dyra, 40 is a resourcing manager who lives in Highams Park with her partner and two children. She knew she could save money on her bills, but – with a busy job and family life – she struggled to find the time and headspace to get it sorted. 

She joined Nous after her employer, Yonder Consulting, offered membership to their team, and chose to get us to manage her bills for her. In just a few weeks, we switched her energy and mobile to fairer deals, saving her more than £250.

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Before I joined Nous my partner Rich would deal with all the bills. 

But you know how it is – you join up with a provider, then life gets in the way and you’re busy. There are so many other things to prioritise that you don't actually take the time.

It really annoys me having to trawl through the list of terms and conditions to see what you’re getting. That’s another thing you just don’t have time to do. 

What was attractive about Nous was that we’re at a stage in our lifestyle with the cost-of-living crisis where we just need to get a little bit savvy with where we're spending our money. My partner was taking care of that headache – but I just knew there must be a better way.

I joined through my company. The onboarding session was actually so much fun – I really enjoyed it. I liked the quiz and the music, and it was just really engaging.

I chose balanced mode for my account because I wanted to take a lot of the thinking out of the process. It’s like having a personal PA for the switching process.

The switches then went really smoothly. I received an email to say that it was happening, and then I was able to track and monitor things. 

It was pretty nice to see how much I could save. For us it was really the case that we didn’t do the work to know that there are better deals out there. Nobody tells you about all this life admin that you need to do when you grow up. 

The customer service has been really engaging throughout. With a lot of customer service there are a lot of issues, there's a lot of ‘computer says no’, But Nous has been really flexible.  

‍A key benefit is that you take the thinking out of sorting the bills – and give a seamless service while you do that. 

I like knowing that you're always looking out for us. It’s really reassuring to know that from now on I’ll always have good deals.