Frequently asked questions

We work with a select number of vetted energy providers and we’ll recommend one that suits your household preferences, whilst also saving you money.

Your savings may come from a cheaper tariff, and from rewards for switching. In some cases, savings from switching provider may come from rewards only.

You can use the Free Tier of Nous for as long as you want. We hope to persuade you that it’s worth upgrading to a paid plan, but there is no obligation to do so.

Certain premium features of Nous such as access for others in your household and WhatsApp chat support are available only to Premium Tier households. Learn more about Pricing.

Nous is a smart new service powered by AI that saves money and time by sorting your bills for you. It keeps track of when contracts end, finds you cheaper deals and then handles the hassle of changing providers.

It’s easy to forget to renew a contract or check you’re on the best deal. Nous does that for you.

Nous members get exclusive access to tariffs that we’ve negotiated directly with providers. Often, we’re able to secure market-beating deals that aren’t available elsewhere.

As well as direct savings, Nous Premium members can also earn rewards which make them even better off.

Nous earns money from Premium membership fees when we manage your household bills and providers to save you even more money and time. Fees are either paid by employers (if they’re giving Nous to their employees as a free perk) or by individuals as a monthly household subscription.

The Free Tier of Nous is free to use forever. It enables you to see all your household providers in one place, get timely reminders on contract renewal dates, and (depending on your Savings mode) have Nous handle the hassle of changing your providers.

As a certified B Corp, Nous is committed to balancing profit with people and the planet. We’ve also promised we won’t ever make money through advertising or selling data. (Read our privacy statement to find out more.)

Households spend days of effort every year to avoid overpaying on bills. Nous frees you from that stress and hassle by doing the work for you. It looks for savings automatically and proposes like-for-like deals with cheaper providers. Nous even has access to members-only tariffs that aren’t available elsewhere.

You can use the Free Tier of Nous for as long as you want. We hope to persuade you that it’s worth upgrading to a paid plan, but there is no obligation to do so.

Certain premium features of Nous such as access for others in your household and WhatsApp chat support are available only to Premium Tier households. Learn more about Pricing.

When we switch you to a cheaper deal, providers sometimes pay us a commission. Other websites pocket this money. We make it available to you in the form of rewards. This helps keep us neutral and also means you get additional benefits from using Nous.
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You earn rewards over time – typically over a 12 month period after switching. We prepare a monthly statement for you with details of any savings you have secured to date along with the rewards you are currently earning.

You can withdraw earned rewards at any time, or leave them in the pot as a ‘rainy day’ fund.

Towards the end of your free trial we will ask you if you want to upgrade to Premium. We do not make this decision for you – it’s always entirely your decision.
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If you choose to upgrade, you can pay for Premium with your earned rewards, or you can pay with a monthly direct debit.

If not you do not choose to upgrade, you will continue on the Free Tier and rewards you have already earned will be yours to keep.

At the end of your free trial we’ll offer you the chance upgrade to Premium Tier and we will wait to hear from you. But if you do not actively consent to sign up to a paid plan, by default we will move you onto the Free Tier.

No. Any rewards you have earned as a Premium Tier household are yours to keep.

If you cancel a Premium Tier subscription (or choose not to pay for Premium Tier after your free trial), you keep any rewards you have already earned.

Any direct savings we have found you from moving you to a cheaper provider are always yours to keep. And if you stop using Nous at any time, there is no need to change providers.

You can cancel a Premium Tier at any time, there is no minimum contract or exit fee—just email us at support@nous.co. You keep any rewards you have earned to date, and all direct savings.

You can change your mind at any time. There is no risk, no minimum contract period, and no exit fees. Just let us know by emailing support@nous.co.

We work with a select number of vetted energy providers and we’ll recommend one that suits your household preferences, whilst also saving you money.

Your savings may come from a cheaper tariff, and from rewards for switching. In some cases, savings from switching provider may come from rewards only.

We’ve compiled some helpful tips and links to free resources, including the Energy Saving Trust, at our knowledgbase, Nous Knows.

If you have been invited to use Nous by your employer, you will receive a special sign-up link that allows you to get started with Nous Premium. There is no need for you to pay anything to use Nous.

Absolutely! Dozens of leading businesses have made the decision to offer Nous to help reduce stress and improve the financial wellbeing of their teams.

Learn more about offering Nous to your staff: https://www.nous.co/for-business

Yes. Most households have different people responsible for different bills, and we’ve made it easy and free to add additional householders and bank accounts so you can see everything in one place. Once you’ve signed up you can invite and manage access for other householders.

The rising cost of living has already affected millions of households and if you’re struggling to pay essential bills, you’re not alone. Our Free Tier helps people save money and time on managing bills, but some households may need urgent or more specialist help than we provide. We can recommend various organisations which provide free and confidential assistance. Visit our cost-of-living resources page to find out more.

We’re working hard to add more categories and we’ll announce them by email (so make sure you’re subscribed). If you think there’s another cost-of-living category Nous should cover, email support@nous.com and we’ll get back to you.

We believe that technology empowers people – as long as it’s used with good intentions. Our privacy statement explains what we do, and why we do it, without glossing over the important details, or counting on you glazing over.

As an approved Open Banking provider we are compliant with the ICO, the UK’s data privacy body. We never see or store your bank login details, your money can’t ever be moved or transferred, and we protect your data with 256-bit bank-grade encryption (the same level of security as your bank).

Wondering why we’re called Nous? The word “nous” means common sense or practical intelligence. Used in a sentence, you might say something like “They used a bit of nous to solve that problem”. We like it because Nous gives households a smarter way to manage their household bills and get wise to the rising cost of living.
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P.S. not sure how it’s pronounced? Just rhyme it with “house”.

We’d love to hear from you.
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Email – write to us at support@nous.com

And you can find us on Instagram, Twitter or Facebook.