Frequently asked questions

We work with a select number of energy providers and we’ll recommend one that suits your household preferences, whilst also saving you money.
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Your savings may come from a cheaper tariff, and from rewards for switching. In some cases, savings from switching providers may come from rewards only.

You can use the Free Tier of Nous for as long as you want. We hope to persuade you that it’s worth upgrading to a paid plan, but there’s no obligation to do so.

Certain premium features of Nous such as logins for others in your household, cash rewards and WhatsApp chat support are available only to Premium Tier households. Learn more about the different tiers.

Nous is a smart new service powered by AI that saves money and time by sorting your bills for you. For energy, broadband, mobile, and mortgages (with home & car insurance coming soon) we keep track of when your contracts end, find you cheaper deals and then handle the hassle of changing providers.

Nous is run by a UK-based team on a mission to make life simpler and fairer for everyone. Learn more about us or speak to our saving experts by emailing us at support@nous.co.

It’s easy to forget to renew a contract or check you’re on the best deal. With Nous keeping track of your household bills, we’ll take on the work of making sure you don’t miss an opportunity to save money.

When your contracts are ending we look at what’s available in the market, propose cheaper alternatives and (unless you’ve chosen manual mode) then handle the hassle of changing providers for you. Often, we’re able to secure market-beating deals that aren’t available elsewhere and your direct savings can easily add up to many hundreds of pounds a year.

If you’re a Nous Premium member, as well as direct savings, you’ll also earn cash rewards when we switch your provider. Find out more about how cash rewards work.

Nous earns money from Premium Tier subscription fees, either paid by employers (if they’re giving Nous to their employees as a perk) or by individuals as a monthly household subscription.

You can use the Free Tier of Nous without paying a monthly subscription fee. It enables you to see all your household providers in one place, get timely reminders on contract renewal dates, and have Nous handle the hassle of managing up to two of your services.

As a certified B Corp, Nous is committed to balancing profit with people and the planet. As a policy we don’t make money through advertising or selling data. Read our privacy statement to find out more.

Households spend days of effort every year to avoid overpaying on bills. Nous frees you from that stress and hassle by doing the work for you. It looks for savings automatically and proposes like-for-like deals with cheaper providers. Nous also has access to exclusive tariffs that aren’t available elsewhere. And if you’re a Nous Premium member, you’ll also earn cash rewards when we switch your providers.

Nous has three savings modes to suit different households’ needs and preferences:
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Not sure which mode is right for you? 80% of new Nous members start with Balanced mode. You can change your mode at any time in your household dashboard.

You can use the Free Tier of Nous for as long as you want. We hope to persuade you that it’s worth upgrading to a paid plan, but there is no obligation to do so.

Certain premium features of Nous such as logins for others in your household, cash rewards and WhatsApp chat support are available only to Premium Tier households. Learn more about the different tiers.

We don’t think it’s fair or trustworthy that price comparison sites make all their money from providers, who pay commissions to them for finding new customers. Nous works directly for our members. So in building the Nous Premium tier we designed our rewards to make sure any commissions we receive go back into our members’ pockets as cash rewards.

When we make a proposal to switch you to a better deal, we’ll tell you how much you’ll save, including any cash rewards you'll earn. Cash rewards for switching accrue steadily (usually over a 12-month period) as long as you are still with the provider and remain a Nous Premium member. We’ll send you a monthly statement and you can log in at any time to view your available cash rewards. You can use rewards to pay for your Nous subscription if you like, or you can withdraw them.

If you decide to cancel your subscription for any reason, at any time, you’ll get to keep any rewards you’ve accrued to date. (Although, if you decide to permanently close your Nous account, you’ll lose any rewards you haven’t already withdrawn.)

At the end of your free trial we’ll give you the choice to subscribe to Nous Premium. If you like, you can pay for Premium with any cash rewards you’ve earned. Both these decisions are entirely up to you.

If you don’t choose to subscribe, you’ll automatically move onto our Free Tier (which costs you nothing). Any cash rewards you’ve already earned will be yours to keep while you remain an active user of Nous.

No. Any direct savings made when we moved you to a better deal are always yours to keep.

Any cash rewards you’ve accrued as a Premium Tier member are also yours to keep, but you can only continue accruing rewards as a Premium member. Learn more about cash rewards.

You can cancel your Premium Tier subscription at any time, and there’s no minimum contract or exit fee – just email us at support@nous.co

If you stop using Nous there’s no need to change providers and you’ll still have access to any tariffs we’ve switched you to. You’ll keep any cash rewards you’ve earned to date, and all direct savings.

You can change your mind at any time. There is no risk, no minimum contract period, and no exit fees. Just let us know by emailing support@nous.co.

We work with a select number of energy providers and we’ll recommend one that suits your household preferences, whilst also saving you money.

Your savings may come from a cheaper tariff, and from cash rewards for switching. In some cases, savings from switching providers may come from cash rewards only.

We’ve compiled some helpful tips and links to free resources, including the Energy Saving Trust, at our knowledgbase, Nous Knows.

If you’ve been given Nous by your employer, you’ll receive a special sign-up link that allows you to get started with Nous Premium. You'll get to enjoy all the benefits of Nous Premium for a trial period and then you can decide if you want to subscribe, in which case you can pay using your cash rewards if you like.
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If you don’t choose to subscribe, you’ll automatically move onto our Free Tier (which is free forever). Any cash rewards you’ve already earned will be yours to keep while you remain an active user of Nous.

Absolutely! Hundreds of leading businesses have made the decision to offer Nous to help reduce stress and improve the financial wellbeing of their teams.

Learn more about offering Nous to your staff: https://www.nous.co/for-business

Yes. Most households have different people responsible for different bills, and we’ve made it easy to add additional householders and bank accounts so you can see everything in one place. Once you’ve signed up you can invite and manage access for other householders.

The rising cost of living has already affected millions of households and if you’re struggling to pay essential bills, you’re not alone. Our Free Tier helps people save money and time on managing bills, but some households may need urgent or more specialist help than we provide. We can recommend various organisations which provide free and confidential assistance. Visit our cost-of-living resources page to find out more.

We’re working hard to add more categories and we’ll announce them by email when they’re ready (so make sure you’re subscribed). If there’s something else you’d like Nous to be helping with, email support@nous.co and we’ll get back to you.

We believe that technology empowers people – as long as it’s designed, engineered and used with good intentions. Our privacy statement explains what we do, and why we do it, without glossing over the important details, or counting on you glazing over.

As an approved Open Banking provider we are compliant with the ICO, the UK’s data privacy body. We never see or store your bank login details, your money can’t ever be moved or transferred, and we protect your data with 256-bit bank-grade encryption (the same level of security as your bank).

Wondering why we’re called Nous? The word “nous” means common sense or practical intelligence. Used in a sentence, you might say something like “She used her nous to solve that problem”. We like it because Nous gives households a smarter way to manage their household bills and get wise to the rising cost of living.
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P.S. not sure how it’s pronounced? Just rhyme it with “house”.

We’d love to hear from you.
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Email – write to us at support@nous.com

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