Savings Stories – How Dean saved £965 on his bills with Nous

Dean is a 33-year-old data scientist who lives in Norwich with his partner, plus his dog and two cats. He saved £965 after Nous switched him to better deals for his phone, broadband and energy.

What’s your attitude towards budgeting?

I’m probably somewhere in between a spender and a saver. I’ve been fortunate in the job I’m in so I’ve become more comfortable. In the past I was more of a saver and looked after my bills, but as time has gone on I’ve become lazy with that side of things. 

I just find sorting bills so annoying. I’m one of those people falling into the trap of paying inflated renewal premiums. I know it’s stupid but I just don't really have the time to think about it and I don’t want to think about it.

How did you manage your bills before joining Nous?

I put very minimal effort in. With things like gas and electricity I find it’s overly complicated and I don’t understand my bills. That means I'm not that interested in looking at tariffs, it’s just too complex. I know the rates of energy have gone soaring in the last couple of years but I couldn’t be bothered to educate myself on it.

Were you surprised to find out how much you were overpaying for your bills?

The one I was most shocked at was my phone contract. For years I’ve had a SIM-only deal and I’d noticed it slowly going up. I didn’t realise how much it had got to. I was paying 30 quid a month for something I'm now paying seven quid a month for. It’s ridiculous and was just laziness on my part.

What do you look for when choosing a provider?

When I was younger, it would definitely be price. Now I'm more concerned about the service I'm receiving. I’ve had some bad experiences so going with reputable companies tends to be a priority.

What do you think are the key benefits of being a Nous member?

The main thing is saving money – who doesn’t want that? I also really appreciate the knowledge of the customer service team – bills can be so complex and hard to understand. So I’d say the money-saving is the most important thing, and the expertise comes after.

Were you surprised to find out how much you were overpaying on your bills?

Yes! When I signed up I thought I might save about £200, I never expected it to be so much. I was shocked.

How will you use the money you’ve saved?

It’s going to go into a savings pot, and then hopefully towards a holiday at some point. I’ve got a couple of trips booked this year. I like travelling so I’m always saving for trips away.

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